Policy

Returns & warranty

14-day right of withdrawal — EU and UK

If you buy as a consumer in the EU or UK, you may cancel your order for any reason within 14 days of receiving the goods, without giving a reason. If you are in the United States, see United States — 30-day returns below instead.

• Notify us of the cancellation within that 14-day window, quoting your order reference (FF-…).
• Return the goods within 14 days of telling us. We will provide the return authorisation and return address when you notify us.
• We refund the full purchase price within 14 days of receiving the goods back (or proof of return), to the original payment method.
• Return shipping for a change-of-mind return is paid by you, unless the item is faulty or not as described.
• You may inspect the goods as you would in a shop. A deduction can be made for value lost through handling beyond that.

United States — 30-day returns

US consumer law does not give a general right to change your mind, so this is a policy Flowfinds grants rather than a statutory right. We give US customers 30 days from delivery to return a kit for any reason.

• Notify us within 30 days of delivery, quoting your order reference (FF-…). We issue a return authorisation and the return address with it.
• Returns go back to our premises in Hungary. Flowfinds has no US returns address, and we will not pretend otherwise: your parcel is going back across the Atlantic.
• Faulty, wrong or not as described: we pay return shipping both ways. You are never out of pocket on a kit that was not what we said it was, wherever you are.
• Change of mind: you pay the return shipping. From the United States back to Hungary that is typically US$60–120 depending on weight, carrier and service, so on a lower-value kit it is worth pricing before you commit. Talk to us first either way — on a compatibility problem we would usually rather solve it than take the kit back.
• Faulty, damaged, wrong or not as described: we pay the return shipping. In those cases you are never out of pocket — see Faulty goods below, which applies to US orders in full.
• We refund the purchase price within 14 days of receiving the goods back, to the original payment method. Refunds are made in US dollars, the currency you were charged in.
• Goods must come back complete and in resaleable condition. You may inspect the kit as you would in a shop; a deduction can be made for value lost through handling beyond that.
• The import duty and customs clearance we paid to get the kit to you is not recoverable and is not deducted from your refund. That cost is ours.

The Warranty, DDR5 High Capacity limited lifetime warranty and Compatibility guarantee sections below apply to US orders on the same terms as everywhere else.

Faulty goods

Memory that is dead on arrival or develops a fault is our problem, not yours. Contact us with the order reference and a description of the fault; we cover return shipping for confirmed faults and will repair, replace or refund. This applies wherever you are, the United States included.

Warranty

Warranty length depends on the line, because it is the term the supplier of that line actually backs. We pass through what is real rather than quoting one number across the catalogue:

• Two years — every DDR4 line, every NVMe SSD line, and the DDR5 kits at 32 GB and 64 GB.
• Limited lifetime — the DDR5 High Capacity kits at 96, 128, 192 and 256 GB, on the supplier's terms set out below.

Both are handled directly by Flowfinds Solutions Kft. The warranty stated on a product page is the one that applies to that kit; where a page carries several capacities, the term follows the capacity you select.

• EU consumers additionally hold the statutory two-year legal guarantee of conformity that applies to new goods.
• UK consumers hold their statutory rights under the Consumer Rights Act 2015, including the short-term right to reject faulty goods within 30 days.
• US consumers keep any rights given by the law of their own state, including any implied warranty of merchantability that state law provides. Our warranty is in addition to those rights, not instead of them.
• The warranty covers defects in materials and function. It does not cover physical damage, overclocking beyond the module's specification, or modification.

Nothing in this policy limits your statutory rights.

DDR5 High Capacity 96–256 GB — limited lifetime warranty

The DDR5 High Capacity kits at 96, 128, 192 and 256 GB carry a limited lifetime warranty from the date of purchase, on the supplier's terms as passed through to you. The 32 GB and 64 GB kits sold on that same page are a different bin and carry the two-year term instead:

• 30-day DOA advance replacement. A kit that is dead on arrival within 30 days of delivery is replaced in advance — the replacement is dispatched before the failed kit reaches us.
• Supplier-paid replacement for validated defects. Once a defect is validated, the replacement is paid for by the supplier, not by you.
• Dispatched within 2 business days of validation.
• Modules are individually serialised and the kit is factory-matched; claims are handled against those serial numbers.

Compatibility guarantee — four-DIMM kits (DDR5 192/256 GB, DDR4 128 GB)

The DDR5 192 GB and 256 GB kits and the DDR4-3200 128 GB kit are four-module configurations, and a four-DIMM configuration's achievable speed depends on your motherboard, CPU and firmware. We therefore do not publish a single speed for them. Instead:

• Submit your motherboard and CPU through the compatibility checker.
• If Flowfinds approves your submitted system and the RAM does not operate at the guaranteed configuration, Flowfinds pays the return cost and provides a replacement or refund.
• Where we have not validated a platform we say so rather than guessing. The ordinary 14-day right of withdrawal above still applies.
• The module-rated XMP/EXPO profile and the JEDEC SPD default printed on a product page are properties of the module. They are not, on their own, a promise about your machine.

How to start a return or claim

Contact us with your order reference (FF-…) before sending anything. Returns without an authorisation cannot be matched to an order reliably and may be delayed.

Start a claim from the Contact page with your order reference. We issue a return authorisation and the return address with it; the address is not published on the site so that returns cannot arrive unmatched to an order.